Information we collect
We collect information from you when you make a booking through our reservation system or stay at Basecamp hotel. Information collected during your reservation and during your stay may include:
This information may be provided to us directly when you make a reservation through our websites or directly at the hotel. In some cases, we may receive this information from a third-party, such as when you book through an online travel agency.
How we use this information
We use the information collected from you primarily to fulfil your hotel reservation. Prior to your stay this may include sending your information about our hotel or sending you pre-stay communications. Following your stay, we may also send you post-stay communications and satisfaction surveys to get feedback on your experience.
We also may use information related to your stay to display targeted advertisements on our websites or on third-party websites or to send you more relevant messaging. Additionally, we use this information for purposes of aggregated trend and statistical analysis to evaluate and improve our products and services, plan new hotel locations and services and other market research.
We take the utmost care to ensure that the Personal Information we obtain from you is not used in a way that you may be unaware of or are not agreeable to. If you wish to participate in one of our promotions or subscribe to our e-mail or postal mail lists we may ask for information such as your name, email or postal address. Typical information includes:
Using our websites and other technology
Cookie statement and policy
PLEASE READ THIS COOKIE STATEMENT CAREFULLY BEFORE USING OR OBTAINING ANY MATERIALS, INFORMATION, PRODUCTS OR SERVICES THROUGH THE SITE. BY ACCESSING THE SITE, YOU AGREE TO ACCEPT, WITHOUT LIMITATION OR QUALIFICATION, THIS COOKIE STATEMENT. We reserve the right to change, update, or correct any of this Cookie Statement or any information contained in the Site at any time without notice by posting an amended statement to the Site. Your continued use of the Site means that you accept and agree to the revised Cookie Statement. If you do not accept this Cookie Statement (as amended from time to time), please exit the Site.
What is a cookie: A “cookie” is a small text file that is placed onto an Internet user’s web browser or device and is used to remember as well as obtain information about that party. You might be assigned a cookie when visiting our websites. In some instances, where permitted under the applicable law, cookies may also be used for the purposes of certain email campaigns.
What types of cookies we use and how we use them: We use three primary types of cookies, which include:
Managing cookies and opting out: If you do not want to accept cookies, you can block them by adjusting the settings on your Internet browser. However, if you block them, you will not be able to use all the features of our websites and in some cases certain services, and functionality may not be available. To visit without cookies, you can configure your browser to reject all cookies or notify you when a cookie is set. Each browser is different, so check the “Help” menu of your browser to learn how to change your cookie preferences.
If you want to remove or block Cookies from your device at any time, you can update your browser settings (consult your browser’s “help” menu to learn how to remove or block Cookies). You can find good and simple instructions on how to manage Cookies on the different types of web browsers at www.allaboutcookies.org.
We understand that our guests’ upcoming stays may be impacted by concerns and travel restrictions related to novel coronavirus (COVID-19). In an effort to assist guests with making alternative arrangements, we have extended modification and cancellation waivers.